Spa Cover Delivery Basics

There is a difference in the cost of shipping spa covers to businesses versus residences. In an effort to bring you the best cover for the lowest possible price, we make a distinction between the two in our ordering process.

The shipping companies that we must use due the size of the cover, typically drive tractor trailers. They also typically run normal delivery routes through commercial areas and do not call before delivery. Why? Because they are set up to deliver to businesses. They do offer delivery to residences and home-based businesses, but they charge more. Recent changes by the freight carriers have also lumped schools and churches into residential deliveries. Deliveries to these locations will be treated as residential.

Here are some informational points regarding the delivery of our spa covers.

• Spa covers are too large to ship with package delivery services (UPS, Fedex, DHL). They must be shipped via LTL Common Carrier Truck.
• We currently use a mix of carriers, but do not have discounted pricing with all carriers. As the customer, you have the right to select your own freight carrier, but may be responsible for extra charges if the carrier you choose charges us more than our normal carrier.
• Residential deliveries include prior notification. Business deliveries do not. Prior notification of business deliveries are subject to a notification fee from the freight carrier.
• In most cases you have the option of picking up your cover at the local freight carrier's terminal. This is not available in all areas and keep in mind that a terminal will typically service a 100-250 mile radius so it may not be close to you. Contact us with your zip code for the location of the terminal in your area.
• Deliveries are made Monday through Friday.
• There are additional charges for inside delivery. Delivery includes the driver helping you take it off the truck.
• A qualified business address meets the following criteria.
  Failing to meet any of these items will cause the carrier to assess you for a residential, redelivery, inside delivery, or any combination of the previously listed charges.
  • Not based in a home. Not a school or a church.
  • Open Monday through Friday, 9am-5pm
  • Staffed during business hours.
  • First floor delivery or ability to street unload delivery.
• You or your agent MUST be present during delivery to inspect the shipment for possible damage and sign the delivery receipt stating there is no damage.
• If the carrier attempts delivery (to a business during normal hours or to a residence during a scheduled appointment time) and no one is available to accept delivery, you may be assessed a redelivery fee by the freight carrier.
• Inspect shipment for any possible damage to the cover BEFORE signing the delivery receipt. If you are unsure of the extent of possible damage, sign the delivery receipt and note in the body that the product is "RECEIVED PENDING CONCEALED DAMAGE INSPECTION".
• UNDER NO CIRCUMSTANCES should you sign the delivery receipt if you feel the cover is damaged.
• We STRONGLY discourage the practice of leaving a signed note authorizing delivery in leiu of actually being present. A signed note is like signing the delivery receipt and in this case there is very little we can do to help you get paid for a damage claim.
• Important: If you choose "Business Address" and our freight carrier declares that the delivery address is actually a residential address and we get charged for it, the $20.00 residential delivery fee and a $30 processing fee will be charged to your credit card.

Call us toll-free at (800)823-3618 if you have any questions regarding delivery of your new spa cover.